Effective date: March 28, 2025
At Critter Couriers, I strive to ensure your satisfaction with our pet transport, pet sitting, and dog walking services etc. If something doesn't go as planned, here's how our refund policy works:
1.) Cancellation by You
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Pet Transport: Full refund if canceled 72 Hours before the scheduled pick up. 50% refund for cancellations within 48 hours and not before 24 hours. No refund if canceled 24 hours notice or sooner.
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Pet Sitting: Same policy as the pet transport policy is.
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Dog walking Full refund if cancelled 48 hours or sooner notice. No refund if given less than 48 hours notice.
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Extra Service: For a service not listed on here the same rules apply as the Pet taxi/Pet sitting policy is
2.) Cancellation by Us
If we cancel a service due to unforeseen circumstances (e.g weather/serious illness/car crash) You'll recieve a full refund or a option to reschedule at no extra cost.
3.) Service Issues
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If you're unsatisfied with a service (e.g pet transport delays, sitting or walking not meeting on agreed terms), contact us within 2 days. We'll review and may offer a full or partial refund, or a service credit, at our discretion.
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Refunds are not available for pet behavior issues beyond our control (e.g aggression, refusal to be transported)
4.) How Refunds Are Processed
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Refunds are issued to your original payment method within 10 business days of approval.
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Non-refunded amounts (e.g partial cancellations) may be offered as credit for future services.
5.) Contact Us
To request a refund or discuss an issue, reach out at crittercouriers@gmail.com . Please include your booking details and a brief explanation.
6.) Policy Updates
We may adjust this policy as needed. The latest version will always be posted here.