Last Updated: April 3rd, 2025
Welcome to Critter Couriers! These Terms and Conditions ('Terms") govern your use of our website www.crittercouriers.biz (the "services"). By accessing or using our website or services, you agree to be bound by these terms. if you do not agree with these terms, please do not use our website or services.
1.) About Us
Critter Couriers ("we", "us", or "our") is a courier service specializing in the safe and timely delivery of pet-related goods and, where permitted, small animals. Our Services are provided subject to these terms and any additional agreements made during the booking process.
2.) Use of The Website
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Eligibility: You must be at least 18 years old and legally capable of entering into contracts to use our website and services
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Access: We grant you a limited, non-transferable right to access and use the website for personal or business purpose related to our services.
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Prohibited Actions: You agree not to:
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Use ​the website for any unlawful purpose.
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Attempt to interfere with the website's functionality or security.
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Cop, reproduce, or distribute any content from the website without our prior written and signed consent.​
3.) Services
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Booking: To use our services, you must submit a booking request via the website, phone, email, or the contact us form, providing accurate details about the consignment, collection, and delivery requirements.
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Service scope: We provide courier services, Dog/pet sitting, dog walking, stay and wait services, and specialized group home visit, and where legally permitted and agreed small animals. We reserve the right to refuse any consignment that does not meet our safety, legal, or operational standards.
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Delivery Times: While we strive to meet estimated delivery times, service completion times and so forth, these are not guaranteed. Delays may occur due to weather, traffic, or other unforeseen circumstances.
4.) Customer Responsibilities
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Safety of Animals: You are responsible for ensuring all pets/items are secured properly before leaving your residence. (I/e dog collar secured properly on neck or treats properly stored when leaving) you must comply with all applicable laws and our specific preferences, if needed will discuss those by request.
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Accurate information: You must provide complete and accurate information about the consignment, including weight, specifications based on client to client needs any special handling instructions.
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Prohibited Items: You may not ship/send off hazardous materials, illegal items, or anything that could endanger myself or the car I am in, or other consignments.
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